Return & Exchange Policy
- At Exquisite Feets N Wears, we want to ensure that you are satisfied with your purchase. To minimize any issues with returns or exchanges, we encourage all customers to carefully inspect their items upon delivery.
Eligibility for Returns & Exchanges
- Unused Items Only: We accept returns or exchanges only for items that have not been used and are still in their original packaging.
- Timeframe: You must notify us of any issues within 7 days of receiving your order for a return or exchange to be eligible.
- Conditions for Return/Exchange: Returns or exchanges are only accepted if the wrong item was sent to you, or if the item was damaged upon arrival.
Return & Exchange Process
- Visual Confirmation: We will ask you to provide visual confirmation (photos or videos) of the item, including any damages or discrepancies, before processing your return or exchange request.
- Condition of the Item: Upon reviewing the visual confirmation, if we determine the item was used or damaged beyond reasonable wear, we reserve the right to decline the return or exchange.
Handling Errors
- Incorrect Orders: If we mistakenly ship the wrong item, we take full responsibility for rectifying the issue and will cover the cost of returning and reshipping the correct product to you..
Pay-on-Delivery Transactions
- For Pay-on-Delivery orders, please note that we work with external logistics partners, and payments typically take up to two weeks to be processed. As a result, we cannot proceed with returns or exchanges until we’ve received payment from our logistics partners.
Contact Us
Need Help? For any inquiries or concerns regarding our regarding our return and exchange policy, reach out to us at:
Email: support@exquisitefeetsnfashion.com
At Exquisite Feets N Wears! we are committed to ensuring that your shopping experience with us is smooth and enjoyableÂ